Terms and Conditions
Last updated: 27 Jan. 2025
1. Introduction
Welcome to Saffron Pastries. By accessing and using our website, SaffronPastries.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
2. Company Information
Saffron Pastries operates from:
West End Street,
Bradford, BD1 2PN,
United Kingdom.
The website is designed and managed by 95UR Ltd, a third-party company responsible for website management, payment processing, and product dispatch. Please note that 95UR Ltd may appear on your bank statement for transactions made on our site.
3. Products and Services
Saffron Pastries offers a variety of baked goods available for purchase online. Upon completing payment, items are typically shipped via courier within 3-5 business days. We currently ship to the UK and selected countries within Europe.
4. Pricing and VAT
All prices listed on our website include VAT, where applicable. Delivery charges will be added at checkout and clearly displayed before you confirm your order.
5. Ordering and Payment
All orders must be placed through our website. Payment is required at the time of order placement. We accept major credit and debit cards. Transactions will be processed by 95UR Ltd, and this name may appear on your bank statement.
6. Shipping and Delivery
We aim to dispatch products within 3-5 business days after payment confirmation. Delivery times may vary based on the destination and courier services. If there are delays beyond our control, we will notify you promptly. If delivery cannot be fulfilled within 30 days, you have the right to cancel your order and receive a full refund.
7. Returns, Refunds, and Cancellations
Due to the perishable nature of our products, we do not accept returns for a change of mind. However:
- If your order arrives damaged, faulty, or not as described, please contact us within 24 hours of receipt with photographic evidence. We will offer a replacement or refund as required under UK law.
- For any non-perishable products sold on our website, you have the right to cancel your order within 14 days of receipt, in accordance with the Consumer Contracts Regulations 2013. Please contact us using the contact form on our website to initiate a cancellation.
8. Allergen and Food Information
Our products are prepared in an environment that handles nuts, dairy, gluten, and eggs. Full allergen information is provided with each product description. Please review this information carefully before placing your order. If you have specific dietary requirements, contact us using the contact form on our website before ordering.
9. Intellectual Property
All content on SaffronPastries.com, including images, text, and designs, is the property of Saffron Pastries or its content suppliers and is protected by international copyright laws. Unauthorized use is prohibited.
10. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, process, and store your personal data in compliance with UK GDPR regulations. By using our website, you consent to the processing of your personal data as outlined in the Privacy Policy.
11. Limitation of Liability
Saffron Pastries and 95UR Ltd are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. This does not affect your statutory rights as a consumer.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England. This does not affect your statutory rights as a consumer.
13. Dispute Resolution
If you have any complaints, please contact us using the contact form on our website. If we are unable to resolve your complaint, you may seek independent advice from the Citizens Advice Bureau or refer the matter to an Alternative Dispute Resolution (ADR) provider.
14. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website constitutes acceptance of any changes.
15. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us using the contact form on our website.
Address: Saffron Pastries, West End Street, Bradford, BD1 2PN, United Kingdom.